There is a growing recognition that kindness is vital for human connections and relationships. However, it is often seen as ‘fluffy’ to talk about being kind or compassionate or caring. It is [...]
At the start of our journey at University Hospitals Coventry & Warwickshire we had relatively low incident reporting rates and staff were telling us that they didn’t hear about the outcome of [...]
For a long time now ‘patient safety’, as a function or area of responsibility within our healthcare organisations, has often ‘belonged’ to a single team or person. The wider system in place has [...]
Communication feels like it should be instinctive – something we all just know how to do. But even a cursory look at any investigation report, the feedback often heard from those who know what [...]
As we draw to an end in March 2019, we are left feeling that the future of patient safety needs to be focused on caring for those that care. This needs to be the main motivator for improving [...]
Our experiences with thousands of people working in today’s NHS over the course of Sign up to Safety has shown us that it is essential to be kind. We believe that a focus on kindness could shift [...]
If there’s one question that has popped up time and time again from those who are intrigued by (but interestingly, often not involved directly in Sign up to Safety), it’s ‘how are you measuring [...]
The voice seemed so distant at first as I was scrolling through my phone. It was 6:30pm. I should have finished my shift over an hour ago and here I was, sat on a bench outside of work.
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