“The ward just felt different, the staff felt different, the patients felt different. And for us, the volume of that speaks louder than any sort of report.”

Katie Eacret, Assistant Ward Manager/ Clinical Patient Safety Lead

People ask us ‘What should we do with a lot of the information that is shared?’

People worry about this, they ask all the time ‘how do I keep a record of these conversations?’, ‘how can I move from a conversation to something that leads to lasting change?’.

We have found that the last thing you need is a record of the conversation in the traditional sense such as ‘minute by minute’ records.  You can never actually capture the whole of what has occurred during a conversation but you can capture the key insights and ideas.

Keeping a record may also mean that the person responsible is not really listening. It is important to get the balance right.

Some people have found our A2 sized scribble sheets useful to print out and use to help people capture their thoughts and reflections.

Other things to think about:

  • If you are using ‘flip charts’ – don’t just list – make the information meaningful for anyone who comes along to view it
  • Visuals, images, metaphors are great ways to illustrate key points made
  • Give time to capturing the information in a creative way so that this is not rushed or a wasted opportunity
  • There are other creative ways in which knowledge can be shared… such as:
  • Build an exhibition gallery of images, using a graphic recorder to capture in a mural, writing a newspaper or newsletter with the stories and key messages, creating a video or podcast, you could even create a living piece of art that is slowly built up by each participant – similar to visual minutes
  • Walking and talking is a wonderful way to hold conversations and learning – capturing what has been shared could be one of the walkers describing what was said and the others adding in key points to grow the knowledge